Delivery Policy

1. Digital Products Only

All products sold by AKCASOFT LTD are digital products. We do not sell or ship any physical goods. Our products include software plugins, blueprint assets, animation packs, and other digital tools for Unreal Engine and related platforms.

2. Delivery Method

All products are delivered electronically. Upon successful payment, you will receive your product through one or more of the following methods:

• Instant download: A download link will be provided immediately after payment confirmation.
• Email delivery: Download instructions or access credentials will be sent to the email address provided during purchase.
• Account access: For products that require verification, access will be granted through our Discord-based authentication system.

3. Delivery Timeframe

Digital products are typically delivered instantly or within a very short period (usually within minutes) after successful payment processing. In rare cases, delivery may take up to 24 hours due to:

• Payment verification processes.
• Manual access provisioning for certain products.
• Technical issues beyond our control.

If you have not received your product within 24 hours of payment, please contact us immediately.

4. System Requirements

Before purchasing, please ensure your system meets the minimum requirements specified in each product's description. AKCASOFT LTD is not responsible for delivery issues caused by incompatible systems or outdated software.

5. Delivery Issues

If you experience any issues with receiving your product, please contact us at thelastmail01@gmail.com with the following information:

• Your order confirmation or transaction ID.
• The email address used for the purchase.
• A description of the issue.

We will investigate and resolve the issue as quickly as possible.

6. No Physical Shipping

As all our products are digital, no physical shipping or postage is involved. There are no shipping costs, customs duties, or import taxes applicable to our products.

7. Contact Us

For any delivery-related questions, please contact us:

AKCASOFT LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: thelastmail01@gmail.com