1. Introduction
AKCASOFT LTD ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website kayaunreal.com or purchase our products.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller:
AKCASOFT LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: thelastmail01@gmail.com
2. Data We Collect
We collect only the minimum data necessary to provide our services. The types of data we may collect include:
2.1 Data You Provide
- Contact form submissions: Name, email address, subject, and message content.
- Payment information: Processed securely by our payment providers (Wise, Visa, Mastercard). We do not store your card details.
- Discord authentication: If you log in via Discord, we receive your Discord username and user ID. We do not access your messages, contacts, or any other Discord data.
2.2 Data Collected Automatically
- Analytics data: We use Google Analytics to collect anonymised usage data such as pages visited, time spent on site, and general geographic region. This data does not personally identify you.
- Cookies: We use essential cookies for session management (e.g., Discord login sessions). We do not use advertising or tracking cookies.
3. How We Use Your Data
We use the collected data for the following purposes:
- To process and fulfil your orders.
- To respond to your enquiries and provide customer support.
- To verify product access through Discord authentication.
- To improve our website and services through anonymised analytics.
- To comply with legal obligations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contract performance: Processing necessary to fulfil your purchase and deliver products.
- Legitimate interests: Improving our website and services, fraud prevention.
- Consent: Where you have explicitly given consent (e.g., contact form submissions).
- Legal obligation: Where required by law (e.g., tax records).
5. Data Sharing
We may share your data only with the following third parties, solely for the purpose of providing our services:
- Payment processors: Wise and card payment providers, to process your transactions securely.
- Google Analytics: Anonymised usage data for website improvement.
- Discord: Authentication data for access verification.
We do not collect unnecessary data and we do not share your information with any other third parties.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption for all data transmitted through our website.
- Secure payment processing through PCI DSS-compliant providers.
- No storage of card details on our servers.
- Regular review of our data handling processes.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Transaction records: Retained for 6 years as required by UK tax regulations.
- Contact form data: Retained until your enquiry is resolved, then deleted within 12 months.
- Discord authentication data: Retained while your account is active; deleted upon request.
- Analytics data: Anonymised and retained for up to 26 months.
8. Your Rights (GDPR)
Under the UK GDPR, you have the following rights:
- Right of access: You can request a copy of your personal data.
- Right to rectification: You can request correction of inaccurate data.
- Right to erasure: You can request deletion of your data ("right to be forgotten").
- Right to restrict processing: You can request limitation of how we use your data.
- Right to data portability: You can request your data in a machine-readable format.
- Right to object: You can object to processing based on legitimate interests.
- Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at thelastmail01@gmail.com. We will respond to your request within 30 days.
9. Cookies
Our website uses the following cookies:
- Session cookies: Essential for website functionality and Discord login. These expire when you close your browser or after 24 hours.
- Google Analytics cookies: Used for anonymised website usage statistics. You can opt out by using browser privacy settings or a Google Analytics opt-out extension.
We do not use advertising, marketing, or social media tracking cookies.
10. International Data Transfers
Your data may be processed by service providers located outside the UK (e.g., Google Analytics servers). Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
11. Children's Privacy
Our products and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
13. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
United Kingdom
Website: ico.org.uk
14. Contact Us
For any privacy-related questions or requests, please contact us:
AKCASOFT LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: thelastmail01@gmail.com